Shipping Policy

Last updated: October 5, 2026 (2026.10.5)

Delivery area

Our primary delivery market is the United States. Standard checkout delivery is offered to serviceable US addresses. Availability is confirmed at checkout. For Alaska, Hawaii, US territories, PO boxes, APO/FPO or remote addresses, contact us before ordering; a delivery option may not be available. Delivery to other countries is not offered under this policy unless we confirm it in writing before purchase.

Order processing

Orders are processed in 3–5 business days after payment confirmation. Business days are Monday-Friday, excluding public holidays affecting fulfillment. Processing time is separate from carrier transit time. We will contact you if a stock or fulfillment issue materially delays dispatch.

Shipping method, time and charges

Standard delivery to the United States is estimated at 7–15 business days after dispatch. Combined processing and transit time is generally 10–20 business days. Delivery estimates are not guarantees; carrier disruptions, customs, severe weather and holidays can cause delays.

Standard Shipping costs US$2.99 per order when the merchandise subtotal is below US$39. Orders with a merchandise subtotal of US$39 or more after discounts, excluding taxes and shipping, qualify for Free Shipping (standard service) to serviceable US addresses. Express Shipping costs US$5.99 per order regardless of order value, when available. Free shipping applies to the standard service only. Available methods and the final charge are shown at checkout before payment.

Tracking and delivery issues

After dispatch, we send tracking information to the email provided at checkout when tracking is available. Tracking updates can take time to appear. If tracking is missing, delivery is late, or a parcel is lost, contact service@livaral.com with your order number so we can investigate with the carrier. Check your delivery address before paying and contact us promptly for corrections; changes cannot be guaranteed after dispatch.

Taxes and customs

Prices and shipping charges are in US dollars. Applicable sales tax collected by the store is displayed at checkout. Cross-border shipments may be subject to import duties, tariffs, customs fees or clearance requirements imposed by authorities. Unless expressly included in the checkout total, these charges are the recipient’s responsibility. Contact us before ordering if you need clarification.

Damage and returns

Ceramic items are fragile. If an item arrives damaged, defective or incorrect, keep the packaging and send photographs with your order number. We will arrange an appropriate replacement or refund and cover approved return shipping for these issues. Eligible returns may be requested within 180 days from delivery. See our Return & Refund Policy. Returns go to our registered address in China only after customer service confirmation.

Company and customer service

Livaral is operated by Hubei Fengningsheng Network Technology Co., Ltd.

Registered address: Storefront No. 54, 1st Floor, Lixin Xinda Electric Vehicle Wholesale City, No. 1025 Xiongchu Avenue, Guanshan Subdistrict, Hongshan District, Wuhan, Hubei, China.

Email: service@livaral.com
Phone: +86 13519730275
Customer service hours: Monday-Friday 9:00 AM-6:00 PM PDT (UTC−7). These are service hours for US customers; our company is registered in China.
Brand domain: livaral.com.