FAQ
Last updated: October 5, 2026 (2026.10.5)
What does Livaral sell?
We sell ceramic bathroom household accessories, including dispensers, holders, trays and jars. Check each product page for included pieces and care information. For dimensions, capacity or compatibility, contact service@livaral.com before ordering.
How should I care for ceramics?
Clean gently with mild soap and a soft cloth, then dry. Avoid abrasive cleaners, impacts and sudden temperature changes. Follow any item-specific instructions. Bathroom accessories are not represented as food, oven, microwave or dishwasher safe unless expressly stated on the product page.
Where do you deliver?
Our primary market is the United States. Serviceability is shown at checkout. Contact us before ordering to Alaska, Hawaii, territories, PO boxes, APO/FPO or remote locations.
When will my order arrive?
Processing takes 3–5 business days; standard transit is estimated at 7–15 business days after dispatch. These are separate periods. Tracking information is sent after dispatch when available. See the Shipping Policy.
How much is shipping?
Standard Shipping costs US$2.99 per order when the merchandise subtotal is below US$39. Orders with a merchandise subtotal of US$39 or more after discounts, excluding taxes and shipping, qualify for Free Shipping (standard service) to serviceable US addresses. Express Shipping costs US$5.99 per order regardless of order value, when available. Free shipping applies to the standard service only. Available methods and the final charge are shown at checkout before payment.
Can I return an item?
Eligible returns may be requested within 180 calendar days from the delivery date. Change-of-mind items must be unused and in original condition. Customers pay change-of-mind return shipping; we cover approved returns for damaged, defective or incorrect items. Returns go to our registered address in China, after customer service confirms authorization and the address. See the Return & Refund Policy.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after return inspection and approval. Your payment provider may need additional posting time.
What if an item arrives broken?
Keep the packaging and email your order number with photographs of the item and packaging to service@livaral.com. We will arrange an appropriate replacement or refund and advise whether a return is required.
Can I change or cancel an order?
Contact us promptly before dispatch. We will check whether fulfillment can still be stopped; changes cannot be guaranteed once an order has shipped.
Which payments do you accept?
Use the payment methods displayed for your order at checkout. Product prices and policy amounts are in US dollars.
How can I manage privacy choices?
Use Your Privacy Choices and the cookie preferences control in the footer, or contact us. Read our Privacy Policy for details.
Company and customer service
Livaral is operated by Hubei Fengningsheng Network Technology Co., Ltd.
Registered address: Storefront No. 54, 1st Floor, Lixin Xinda Electric Vehicle Wholesale City, No. 1025 Xiongchu Avenue, Guanshan Subdistrict, Hongshan District, Wuhan, Hubei, China.
Email: service@livaral.com
Phone: +86 13519730275
Customer service hours: Monday-Friday 9:00 AM-6:00 PM PDT (UTC−7). These are service hours for US customers; our company is registered in China.
Brand domain: livaral.com.