Privacy Policy
Last updated: October 5, 2026 (2026.10.5)
Who controls your information?
The Livaral operating company identified below is the controller of personal information processed for this store. This policy covers shopping, inquiries, accounts and related interactions with us.
Information we collect
- Contact and order information: name, email, telephone number, billing and delivery address, purchased items, order records and return information.
- Account and communication information: account details, preferences, support messages and information you choose to provide.
- Payment and transaction information: payment status and transaction references. Payment providers process card or account details; we do not store your full card number.
- Device and usage information: IP address, browser/device information, cookie identifiers, pages visited and interactions, collected through the store and permitted tracking technologies.
We obtain information from you, your use of the store, Shopify, payment providers and fulfillment or delivery providers as needed for the relevant service.
Why we use information
We use information to process payment and orders, arrange delivery and returns, provide customer support, operate accounts, secure the store and prevent fraud, comply with legal obligations, understand store performance, and send marketing where permitted and consistent with your choices. Where a legal basis is required, we rely on contract performance, legal obligations, legitimate interests such as security and service improvement, or consent as applicable.
Recipients and advertising
We disclose necessary information to Shopify for store hosting and ecommerce services, the payment provider selected at checkout, fulfillment and delivery providers, and service providers supporting communications, security, analytics or advertising where those services are enabled and permitted. Information may also be disclosed for legal compliance, protection of rights or a business transfer with appropriate safeguards.
Where analytics or advertising services are enabled, device identifiers and interaction data may be used to measure performance or provide targeted advertising. Such disclosures can be considered a “sale”, “sharing” or “targeted advertising” under some US privacy laws, even without a monetary payment. You can request an opt-out using Your Privacy Choices or by contacting us. We do not use customer contact information for unrelated third-party marketing without an applicable legal basis.
Shopify may process information for its own purposes in connection with its services. Read the Shopify Consumer Privacy Policy and visit Shopify privacy controls for its practices and your rights with Shopify.
The store currently has Shopify integrations for AppLovin, Convbox (Analytics, Tracking and Checkout Tracking), and QuickCEP. These integrations support advertising measurement, analytics, tracking or customer communications, according to their enabled features. Device, browsing, interaction or transaction information may be processed where the relevant integration is active and permitted by your privacy choices. Use Your Privacy Choices and the footer cookie preferences control, or contact service@livaral.com, to exercise applicable choices.
Cookies and choices
Essential cookies support functions such as the cart, checkout and security. Analytics and marketing cookies support performance measurement and advertising where enabled. Use the cookie preferences control in the footer to review choices. You can also adjust your browser settings, although blocking essential cookies may affect shopping. Non-essential tracking must respect applicable consent and opt-out requirements. Global Privacy Control signals are treated as an opt-out request where required by applicable law. Marketing emails include an unsubscribe option.
Retention, security and international processing
We retain information only for as long as needed for the stated purposes, including order fulfillment, the 180-day return period, resolving disputes and applicable accounting, tax or legal retention requirements. When no longer needed, information is deleted or de-identified, unless retention is legally required. We use reasonable technical and organizational safeguards; no transmission or storage system is completely secure. Our company is in China, and Shopify or other providers may process information in other countries. Where required, transfers use appropriate contractual or other legally recognized safeguards.
Your rights
Depending on where you live and applicable law, you may request access, a copy or portability, correction, deletion, restriction of processing, withdrawal of consent, or an opt-out from sale, sharing or targeted advertising. You may also appeal a denied request or complain to a competent regulator where these rights apply. We will not discriminate against you for exercising applicable privacy rights. Authorized agents may submit requests where permitted. We may verify identity using information reasonably necessary to protect your data, and will respond within the applicable legal period. Send requests to service@livaral.com; do not send full card numbers or unnecessary identity documents.
Children, links and updates
The store is not directed to children under 16, and we do not knowingly collect their personal information for marketing. Contact us if you believe a child has provided information. Other websites linked from the store have their own policies. We will update this policy’s date when its content changes and provide additional notice where required.
Company and customer service
Livaral is operated by Hubei Fengningsheng Network Technology Co., Ltd.
Registered address: Storefront No. 54, 1st Floor, Lixin Xinda Electric Vehicle Wholesale City, No. 1025 Xiongchu Avenue, Guanshan Subdistrict, Hongshan District, Wuhan, Hubei, China.
Email: service@livaral.com
Phone: +86 13519730275
Customer service hours: Monday-Friday 9:00 AM-6:00 PM PDT (UTC−7). These are service hours for US customers; our company is registered in China.
Brand domain: livaral.com.