Return & Refund Policy
Last updated: October 5, 2026 (2026.10.5)
180-day return window
You may request a return within 180 calendar days from the date your order is delivered. Contact service@livaral.com within this period with your order number, proof of purchase and reason for return. Once approved, follow the return instructions and dispatch deadline provided by our team.
Return eligibility
For a change-of-mind return, ceramic bathroom items must be unused, clean, in their original condition, and complete with all parts. Include proof of purchase and original protective packaging where available, or equivalent secure packaging to prevent breakage. Items damaged by misuse, alteration or inadequate return packing are not eligible for a change-of-mind refund. A damaged, defective or incorrect item is handled separately below. These conditions do not limit mandatory consumer rights.
How to return
- Email service@livaral.com with your order number and request within 180 days from delivery.
- Wait for confirmation of authorization, the return address and packing instructions.
- Pack the ceramics securely, include your order reference, and use a trackable shipping service. Retain your receipt and tracking number.
- Send your tracking information to customer service. We inspect returned items and notify you of the refund decision.
Return destination
Our return address is the same as our registered address: Storefront No. 54, 1st Floor, Lixin Xinda Electric Vehicle Wholesale City, No. 1025 Xiongchu Avenue, Guanshan Subdistrict, Hongshan District, Wuhan, Hubei, China.
This return destination is in China, not the United States. Contact customer service before shipping to confirm it. Do not send an unconfirmed return to the sender address on the original parcel. We will help resolve an unauthorized return, but cannot guarantee receipt at an unapproved destination.
Who pays return shipping?
For a change-of-mind return, the customer pays return postage and any applicable return customs charges. International return costs can be significant; please obtain a carrier quote before sending. Original standard shipping charges are not refundable for a change-of-mind return. We do not charge a restocking fee.
If an item arrives damaged, defective or incorrect, contact us with photographs of the item and packaging. We cover approved return shipping or provide an alternative resolution, such as a replacement or refund. Please do not ship a damaged item until we confirm whether a return is required. Where our error affects the entire order, we refund the applicable original standard shipping charge as well.
Refund method and timing
After we receive and inspect the return, we email the decision. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may take additional time to post the credit. If no credit appears after that period, contact us and your payment provider. We do not require store credit instead of a refund.
Exchanges and cancellations
Contact us for exchange availability; replacements depend on stock. To change or cancel an order, email us promptly. Cancellation is possible before dispatch when fulfillment can still be stopped. If payment has been taken for a successfully cancelled order, it is refunded to the original payment method. Dispatched orders follow this return policy.
Company and customer service
Livaral is operated by Hubei Fengningsheng Network Technology Co., Ltd.
Registered address: Storefront No. 54, 1st Floor, Lixin Xinda Electric Vehicle Wholesale City, No. 1025 Xiongchu Avenue, Guanshan Subdistrict, Hongshan District, Wuhan, Hubei, China.
Email: service@livaral.com
Phone: +86 13519730275
Customer service hours: Monday-Friday 9:00 AM-6:00 PM PDT (UTC−7). These are service hours for US customers; our company is registered in China.
Brand domain: livaral.com.